Refund policy
We stand behind what we make. If something arrives damaged or isn't what you ordered, we'll fix it. No runaround. No hoops to jump through. Just contact us and we'll sort it out.
What we'll take back: Unused, unopened products within 30 days of delivery. That's it. We're not taking back your half-used products. That's not a return, that's just buyer's remorse.
What we won't take back:
- Opened or used personal care products
- Products damaged by misuse
- Items returned after 30 days
If something arrived damaged: Take a photo and contact us within 7 days of delivery. We'll send a replacement or issue a refund.
How to start a return: Email us with your order number. We'll respond within 48 hours.
Refunds: Processed within 5-7 business days back to your original payment method.